BUSINESS AND MONEY
Chris Benbow 16, Oct 7 mins
7 mins
The Ritz Herald
© Behnam Norouzi
Streamlining success: Lending facilities embrace automation to combat operational complexity and enhance customer satisfaction

For many lending facilities, complexities can quietly erode efficiency, accuracy, and customer satisfaction. Many firms find themselves bogged down by outdated systems, inconsistent workflows, and redundant processes that slow down decision-making. To stay agile, lenders must take a proactive approach to identify these issues and simplify their operations. Whether it’s leveraging automation, streamlining communication between departments, or continuously refining workflows, Eric Kleiner says that every step toward simplicity translates into better service, faster approvals, and less operational strain.

Recognizing When Your Facility Is Too Complex

Lending can gradually become more complicated over time without anyone noticing. When staff struggle to manage daily tasks or borrowers face delays and confusion during the application process, it’s a sign that the system may be too complex. These issues can lead to inefficiencies that slow down approvals and frustrate customers. An increase in exception handling or frequent escalations can be subtle indicators that the workflow is no longer serving its purpose.

Operational complexity often shows up as inconsistent workflows, too many manual steps, or overlapping responsibilities between teams. A lender with multiple disconnected platforms or unclear approval chains typically experiences longer turnaround times and compliance risk. When these challenges persist, they can deter high-performing employees and diminish overall morale.

Pinpoint What’s Causing the Problem

Many lending facilities operate on outdated systems that were never designed for today’s speed or scale. When teams rely on spreadsheets, paper forms, or disconnected platforms, tasks multiply and errors become harder to track. Legacy infrastructure often sits at the core of these issues, making process changes more difficult than they should be. Additionally, the lack of system integration often leads to unnecessary data re-entry and an increased…

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Digital marketplaces revolutionize hospitality: The rise of marketplace specialists driving success in the travel industry

Digital marketplaces have transformed the hospitality landscape, becoming essential touchpoints for travelers and businesses alike. In this new backdrop, visibility, responsiveness, and personalization are more than advantages—they’re necessities. Hospitality marketplace specialists have emerged as key players in this shift, blending analytical skills with digital fluency to help properties thrive across platforms such as Airbnb, Expedia, and Booking.com.

Their efforts go beyond listing management; they shape guest experiences, drive revenue, and ensure that brands remain competitive in an evolving digital climate. According to Jason Nissen, with technology continuing to reshape how people book and experience travel, businesses that invest in marketplace management are positioning themselves not just for short-term gains but for long-term relevance.

The Role of Hospitality Marketplace Specialists

Hospitality marketplace specialists manage a brand’s presence and performance on digital platforms. Their work involves optimizing listings, monitoring pricing, and ensuring properties meet the platform’s standards to attract bookings.

They support a range of operations, from small vacation rentals to large hotel chains, by tailoring strategies to meet specific business models. A boutique hotel might rely on a specialist to increase visibility during off-peak seasons, while a short-term rental company could depend on them to manage dozens of listings across multiple platforms. Their…

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Maine, North Carolina, and South Carolina tie for second place, with job opening rates of 5.6% – 27% above the national rate

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Following West Virginia, three states—Maine, North Carolina, and South Carolina—share the second spot with a job opening rate of 5.6%, which is 27% above the national average. North Carolina leads this trio with a staggering 301,000 job openings, while Maine and South Carolina have 39,000 and 143,000 openings, respectively.

In third place, Georgia, Montana, Oklahoma, and Virginia each report a job opening rate of 5.4%, showcasing variations in job availability. Georgia tops this group with 286,000 vacancies, followed closely by Virginia with 246,000 openings.

Arkansas comes in fourth with a rate of 5.3%, where employers are actively seeking to fill around 78,000 positions. The fifth spot is shared by Mississippi, New Hampshire, New Mexico, Tennessee, and Vermont, all with a job opening rate of 5.1%. Tennessee leads this group with 183,000 job openings, while Vermont has the lowest at…

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© Brit Fintech Awards

Sends is proud to announce that its CEO, Alona Shevtsova, has been honoured with the title of Woman Entrepreneur in Fintech of the Year at the prestigious Brit Fintech Awards. The awards ceremony was held on Friday, 3rd October, at One George Street, London, bringing together leading entrepreneurs, investors, and visionaries from across the UK and the international fintech landscape.

The award recognises Alona Shevtsova’s outstanding leadership, innovation, and dedication to advancing financial technology solutions that drive inclusion, transparency, and efficiency in global payments.

“This award is not just a personal achievement, but a recognition of the incredible work our Sends team does every day,” said Alona Shevtsova, CEO of Sends. “The fintech industry is about breaking barriers, building trust, and shaping the future of financial services. I am honoured to be recognised among such talented peers and remain committed to driving innovation that empowers both businesses and individuals worldwide.”

In 2025, Sends took a major step forward by launching a versatile platform designed for both personal and business use. The platform allows users to open accounts, issue digital bank cards, connect acquiring services, and more. Over the past year, Sends has seen rapid growth in its client base.

The recognition at the Brit Fintech Awards highlights Alona Shevtsova’s role as a trailblazer for women in technology and Sends’ growing impact on creating the financial services platform.

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Giovacchino is an Osaic Institutions Financial Professional. Securities offered through Osaic Institutions, Inc. Member FINRA/SIPC. There is no assurance that investing through a financial professional will improve net results

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