For many lending facilities, complexities can quietly erode efficiency, accuracy, and customer satisfaction. Many firms find themselves bogged down by outdated systems, inconsistent workflows, and redundant processes that slow down decision-making. To stay agile, lenders must take a proactive approach to identify these issues and simplify their operations. Whether it’s leveraging automation, streamlining communication between departments, or continuously refining workflows, Eric Kleiner says that every step toward simplicity translates into better service, faster approvals, and less operational strain.

Recognizing When Your Facility Is Too Complex

Lending can gradually become more complicated over time without anyone noticing. When staff struggle to manage daily tasks or borrowers face delays and confusion during the application process, it’s a sign that the system may be too complex. These issues can lead to inefficiencies that slow down approvals and frustrate customers. An increase in exception handling or frequent escalations can be subtle indicators that the workflow is no longer serving its purpose.

Operational complexity often shows up as inconsistent workflows, too many manual steps, or overlapping responsibilities between teams. A lender with multiple disconnected platforms or unclear approval chains typically experiences longer turnaround times and compliance risk. When these challenges persist, they can deter high-performing employees and diminish overall morale.

Pinpoint What’s Causing the Problem

Many lending facilities operate on outdated systems that were never designed for today’s speed or scale. When teams rely on spreadsheets, paper forms,…