Fusionex International, a renowned data technology company, has been recognized with the prestigious AI – Logistics Award at the 2023 SBR Technology Excellence Awards. This esteemed accolade celebrates companies in Singapore that have harnessed technological advancements to deliver exceptional products and services. Fusionex‘s groundbreaking AI-powered chatbot for DHL, a global leader in logistics and courier services, has revolutionized customer engagement and streamlined shipment processes, making it a standout innovation in the logistics industry.
DHL, known for its unwavering commitment to exceptional customer experiences, joined forces with Fusionex to elevate their on-demand logistics services and optimize their intricate logistics processes. The objective was to create a seamless digital experience that mirrors the speed and efficiency of DHL’s international shipping solutions. Fusionex‘s expertise played a pivotal role in the development of cutting-edge features that seamlessly integrated with DHL’s services, eliminating delays associated with complex logistics procedures.
One of the distinguishing factors in this collaboration was Fusionex International‘s innovative approach to create a separate platform rather than a standalone mobile app for DHL. This platform efficiently addresses the diverse delivery needs of DHL customers, saving valuable time and resources. Additionally, it eliminates the need for periodic upgrades and prevents competition with other apps.
The platform, powered by Fusionex International‘s GIANT engine, provides DHL with access to leads from SME markets through a plug-and-play automation channel. This solution aligns perfectly with DHL’s requirements for an accessible, intelligent, and scalable tool that enhances productivity and supports micro-enterprises.
DHL opted to use WhatsApp as the platform to host their new smart chatbot named DHLontheGo, leveraging its remarkable penetration rate of 91% in Malaysia. DHLontheGo, powered by an automated conversation engine, has redefined customer engagement for DHL, streamlining their shipment processes and resulting in significant time savings for customers. Notably, the chatbot proved invaluable during the pandemic, offering customers a secure way to utilize DHL’s on-demand pick-up service from the safety of their homes.
The chatbot, equipped with Natural Language Processing (NLP) capabilities and Robotic Process Automation (RPA), swiftly identifies messages and provides prompt responses. For complex queries, it seamlessly directs customers to an advisor for further assistance. From initial greetings to final approvals, the AI chatbot offers a continuous virtual conversation, assisting customers with inquiries, payments, bookings, and more.
Fusionex International and DHL are committed to further strengthening their technological partnership, with Fusionex extending its GIANT-powered AI marketing solutions to enhance traffic on DHL’s platform. This comprehensive collaboration empowers DHL to expand its digital capabilities, from analyzing and interpreting customer data to gaining real-time insights into pick-up hotspots and market demand. As a result, DHL is well-positioned to cater to evolving customer needs more effectively.
The AI – Logistics Award at the 2023 SBR Technology Excellence Awards acknowledges the profound impact of Fusionex International‘s innovative solutions in the logistics sector. It underscores the significance of Fusionex‘s commitment to driving technological advancements and delivering exceptional value to its partners.
About Fusionex International
Fusionex Group is an established multi-award winning data technology provider specializing in Analytics, Big Data, IR 4.0, Machine Learning, and Artificial Intelligence. Its offerings are focused on helping clients unlock value and derive insights from data. Featured on Forbes, Bloomberg, Gartner, IDC, Forrester, Edison and Huffington Post, Fusionex is the largest Big Data Analytics company and market leader in ASEAN, bringing state-of-the-art, innovative and breakthrough data-driven platforms to its stable of clientele (including Fortune 500, FTSE companies, large conglomerates as well as a wide array of small and medium enterprises (SMEs)) that spans across the United States, Europe as well as Asia Pacific. Fusionex is also an MDEC GAIN company as well as an MGS recipient.
Gartner’s 2018 report on Modern Analytics and Business Intelligence shortlisted and commended Fusionex Review data technology platform. In addition, Fusionex has been as identified as a Major Player in IDC’s MarketScape Report for Big Data & Analytics. Fusionex is the only ASEAN-based company to be featured in both reports, cementing its credentials in the data technology market for this region.
To learn more about Fusionex International, visit fusionexnews.com.
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Name: Rebecca Goh
Email: rebecca.goh@asianchannel.com
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